Aiming at providing excellent hosting experiences and continuous upgrading of our services, we have developed an integrated system for the collection and management of our guests’ comments, who can submit their feedback through the following ways:
- Electonic Review Form
- Any form of printed and electronic mail
- Online rating reports on blogs, portals, etc. (tripadvisor, booking, etc.)
- Oral remarks
The procedure involves recording of customers’ feedback, assignment for investigation of causes and treatment procedures, delivery of actions and keeping the customer informed about the attendance of the matter.